Return and Exchange

Product Returns

The User is obliged to store the goods received from Gerardo Online Ltd., their quality and safety during the period under Art. 55, para. 1 of the Consumer Protection Act. For purchased products to be returned, it is a mandatory condition that they are in perfect commercial condition, unused, and with the integrity of their packaging undisturbed. The products must correspond to the condition in which they were received by the consumer. Products that do not meet these conditions are not subject to return or refusal.

In case of a manufacturing defect, which is identified after receiving the product, the customer returns it at the merchant's expense, and another product, as requested, is sent. In this case, the transportation costs are borne by Gerardo Online Ltd.

When returning purchased goods at the customer's request in accordance with Art. 55, para. 1 of the Consumer Protection Act, transportation costs are borne by the customer.

If upon receiving the goods, you find that the packaging is damaged or torn due to improper transportation, or if there are shortages, the claim and insurance will only be honored in the presence of the courier. In this case, please contact us immediately and/or refuse to accept the goods. The claim is certified with a note in the courier's waybill. A protocol is drawn up describing the observed condition of the shipment and its packaging. If you accept the shipment at your own risk and do not present your claims to the courier, the claim may be considered invalid.

  •      Send the product along with a completed form and an attached receipt back to the sender. The form can be downloaded from 
  •      Choose a return method via Econt.
  •      Returned shipments are at the sender's expense.
  •      We refund the money within 14 business days, starting from the date of receipt of the returned shipment.
  •      Products must not show signs of use or have their commercial appearance altered.
  •      Shipments with returned goods that are damaged during transportation due to unsuitable packaging will be returned to the customer at their expense. Therefore, please remember to carefully pack and ensure the integrity of the shipment.
  •      PLEASE DO NOT SEND SHIPMENTS BEFORE CONTACTING US; WE NEED TO PROCESS YOUR SHIPMENT BEFORE YOU TAKE ANY ACTION WITH IT, OTHERWISE, WE WILL NOT BE AWARE OF YOUR SPECIFIC DETAILS.
  •      In case your order was paid by bank transfer or cash on delivery, the amount will be refunded to the bank account (IBAN) you specified in the product return form. If your order was paid online with a card, the amount is automatically refunded to that card.

In case of a problem with an order, gerardo.bg reserves the right to extend the delivery period or cancel the delivery.
 The customer will be notified in advance.