
Collapsible content
Delivery
Delivery
1.Delivery is carried out via a courier service.
2.Delivery is made to the customer's address or to a courier office.
3.Delivery time is 3 to 5 business days.
4.Deliveries include an option for inspecting and testing the shipment.
5.Shipping costs are covered by the User, except in cases of delivery of goods worth over 99.99 euro. In this case, delivery is covered by the Merchant.
Return
Return
Within 14 days of receiving the goods, the customer has the right to return or exchange them, provided the following conditions are met:
1. Preserved good commercial appearance, completely preserved packaging (the goods have not been torn, scratched, worn, washed, ironed or damaged in any way).
- There are no damages caused by improper use.
- Original packaging, consumables and accessories are preserved, if any were included.
- Shipping costs for returning goods are at the customer's expense. (In case of goods exchange, the customer pays 2 courier fees for transportation in both directions).
- Deliveries are NOT made on Sundays and public holidays.
- Refunds for a purchased product are made after the shipment is accepted by us, and after we confirm its integrity!!! The refund is made by bank transfer within 14 business days from the date of receipt of the returned shipment.
- All products are sent with a "PREVIEW AND TEST" option.
- If the goods have a manufacturing defect, they are replaced FREE OF CHARGE by us, only if this is established in the presence of the courier or at the courier's office.
- IMPORTANT: If the customer has used the "FREE SHIPPING" service, the shipping costs for the initial delivery are at their expense.